Device Help Centre
Helpful Device Mend Guide
Simple answers about screen service, battery change, charging issues, privacy, booking, warranty and after-care.
Screen service usually does not affect storage. For water exposure or board-level faults, backing up first is recommended where possible.
Fast drain, random shutdowns, swelling, or battery health below 80% are common signs that a battery change may be needed.
Power it off, avoid charging it, and bring it in as soon as possible for a careful inspection.
We check with a known-good cable, inspect the charging port, and run basic diagnostics before advising the next step.
No. We respect your privacy and only test the device functions needed to confirm the service result.
We use quality-tested parts and explain available options before the service is completed.
Walk-ins are welcome, but booking ahead helps us prepare for your device and manage your visit smoothly.
Basic checks are usually straightforward. If deeper inspection is needed, our team will explain it before proceeding.
Many common services can be completed the same day, depending on device model, parts availability, and issue type.
Most services include parts and labour warranty. Terms may vary by service type and device condition.
We take care to preserve these features. Some functions are hardware-paired to original components, so we will advise you first.
Backing up is recommended before any device service, especially for water exposure or board-level work.
Use a good case and screen protector, avoid extreme temperatures, and keep your device away from unnecessary moisture.
Sometimes hidden damage is only visible after inspection. We will inform you before making any change to the quoted work.
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